TITLE: University Library Technician, Tech. Mgr. #942338
LIBRARY: Joyner Library, East Carolina University
CITY: Greenville, NC
NOTE: A Technology Manager is needed in the Circulation and Interlibrary Loan Department of Joyner Library (Academic Library Services). The position maintains circulating equipment (e.g. laptops, cameras, ereaders, chargers, adaptors, and calculators) and trains department staff on the use of equipment. Damaged equipment is investigated and sent for repair or replacement. Assistance is provided to department staff with software, computers, printers, and other equipment under the direction of IT Operations personnel. This position programs the cash register, monitors webpages for needed content updates, and performs patron account database maintenance. The position serves patrons at the Circulation desk, which includes: circulating library materials and equipment; processing new patron registrations and material renewals, holds, and recalls; supervising student employee desk assistants; independently interpreting and applying procedures; explaining library procedures to patrons; and solving problems and disputes.
Minimum: High school diploma or equivalency.
Preferred: Completion of a bachelor’s degree; two years of full-time office, tech support, or library public services work experience; demonstrated familiarity with using and maintaining various types of technology; comfort with learning and explaining technology and software to diverse persons; proficiency with Microsoft Office, especially advanced features of Word and Excel; demonstrated ability to follow established procedures, to enforce rules, and to perform work requiring considerable detail and accuracy; demonstrated initiative and ingenuity; knowledge of academic library services; experience with library systems, such as Symphony and ILLiad; supervisory experience; demonstrated ability to communicate effectively in oral and written form; ability to establish and maintain positive working relationships with library patrons and library personnel; demonstrated ability to work consistently and reliably in an unsupervised capacity; demonstrated problem solving skills; and ability to learn complex tasks quickly.
DUTIES: This position is responsible for making decisions that affect the immediate borrowing privileges of patrons, accepting payments for fines and fees, maintaining computers in the learning commons area, referring patrons to appropriate personnel to ensure customer satisfaction, and, in the absence of Research & Instructional Services personnel, providing basic research service using the library’s website, online catalog, library research databases and tools, and basic internet resources. The position tracks department supplies inventory and processes supply orders. The position also assists the Stacks Manager with the maintenance of the general circulating collection, including with performing routine shelving and cleaning, with inventorying and shifting projects, and with the supervision of student employees performing stacks duties.
AVAILABLE: As soon as possible
APPLY BY: June 26, 2017
TO APPLY: All applicants must apply online through ECU’s employment website at http://www.jobs.ecu.edu.
FOR ADDITIONAL INFORMATION: www.ecu.edu/lib
QUESTIONS: Please contact Mary Sweatte, Library HR Coordinator, email@example.com, (252)328-5336.
An Equal Opportunity Employer