JOB CLASS TITLE: Library Technician
DEPARTMENT: Dept of Natural and Cultural Resources
DIVISION/SECTION: State Library / Government & Heritage Library
SALARY RANGE: $25,900 – $32,863 Annually
RECRUITMENT RANGE: $25,900 – $32,863
SALARY GRADE / SALARY GRADE EQUIVALENT:59
COMPETENCY LEVEL: Journey
APPOINTMENT TYPE: Permanent Full-Time
WORK LOCATION: Wake County
CLOSING DATE: 03/25/18 5:00 PM Eastern Time
The Department of Natural and Cultural Resources’ (DNCR) vision is to be the leader in using the state’s natural and cultural resources to build the social, cultural, educational, and economic future of North Carolina. Our mission is to improve quality of life by creating opportunities to experience excellence in the arts, history, libraries, and nature throughout North Carolina. The Department works to stimulate learning, inspire creativity, preserve the state’s history, conserve the state’s natural heritage, encourage recreation and cultural tourism, and promote economic development. Our goal is to promote equity and inclusion among our employees and our programming to reflect and celebrate our state’s diverse population, culture, and history by expanding engagement with diverse individuals and communities. We encourage you to apply to become a part of our team.
The State Library of North Carolina is the principal library of state government, with a mission to build the capacity of all libraries in North Carolina and to provide access to specialized collections for its residents. The State Library is composed of three major programs: the Government and Heritage Library (GHL), the Library for the Blind and Physically Handicapped, and Library Development.
The GHL provides services and information related to North Carolina government, history, demographics, statistics, and cultural heritage. It is the permanent repository for state agency publications and collects, preserves, and provides public access to current and historical state publications in print and digital formats. The GHL consists of two units, Content and Information Delivery (reference, access, education and outreach, and digital information management services), and Content Management and Access (cataloging, collection development, State Publications Clearinghouse, and acquisitions). The GHL is a member of NC Cardinal, a consortium of North Carolina public libraries that share an online catalog and integrated library system (ILS), and share resources with member libraries.
Description of Work:
This position is a part of the core reference unit and focuses on customer service and library operations. Duties include but are not limited to:
- Providing basic reference assistance via chat, in-person, email, and mail.
- Providing library instruction, one-on-one and in groups
- Circulating library materials, including interlibrary loan and via the NC Cardinal Consortium
- Working with patrons (in person and online) to provide reference on databases, digital content, as well as online search strategies
- Preparing and updating print and online instructional materials, including resource guides and tutorials.
- May require clerical work such as shelving and photocopying
- Working at least one Saturday a month and some weekend or evening hours for special events or travel.
KNOWLEDGE, SKILLS AND ABILITIES / COMPETENCIES:
** To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, listed under the text resume section, or on an attachment will not be considered for qualifying credit. **
To qualify for this position, you must meet ALL the following KSAs listed below:
- Demonstrated skill with customer service
- Skills with training or public speaking, in-person and/or online
- Demonstrated intermediate level proficiency with Microsoft Word, Excel, PowerPoint, and Outlook
- Must possess a valid NC driver’s license or the ability to obtain one for employment
- Must have the ability to communicate and interact with diverse library clientele
- Ability to successfully work independently and in teams
- Ability to adapt to changing technologies
- Ability to work weekends and evenings as required
- May require occasional travel
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:
High school diploma or equivalency and two years of experience in library services, office support, or related field
Equivalent combination of training and experience.
SUPPLEMENTAL AND CONTACT INFORMATION:
The Department of Natural and Cultural Resources (DNCR) selects applicants for employment based on required education and experience and job-related knowledge, skills, and abilities without regard to race, religion, color, national origin, sex, age, disability, genetic information, political affiliation or political influence.
Please be sure to complete the application in full. Resumes may be uploaded with your application, but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit. “See Resume” or “See Attachment” will NOT be accepted and will render your application incomplete.
Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. In order to receive credit for the supplemental questions, you must provide supporting information within the “Work Experience” section of the application, to support your answers
Degrees must be received from appropriately accredited institutions. Transcripts, and degree evaluations may be uploaded with your application.
To obtain veterans preference, you must scan and upload a copy of your DD-214 or discharge orders.
Technical issues submitting your application, please call the NeoGov Help Line at 855-524-5627.
Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax. Please call the human resources office for assistance.
If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 5:00 PM on the closing date.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account and click on “Application Status”. Upon the closing date, applications are “Under Review” and will be screened by Human Resources for the qualified applicants. The hiring process may take an average of 6 – 8 weeks.
It is the policy of the State of North Carolina and the N.C. Department of Natural and Cultural Resources that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System).
N.C. Department of Natural and Cultural Resources
Division of Human Resources
4603 Mail Service Center
Raleigh, NC 27699-4603
APPLICATIONS MAY BE FILED ONLINE AT: