Carrboro Branch Supervisor
The Orange County Public Library in North Carolina seeks an energetic and creative Carrboro Branch Supervisor for its Cybrary and Carrboro McDougle Middle School branches. This position will be part of a forward thinking Leadership Team that is based on Community Led Services Philosophy. Under the direction of the Library Systems Manager, this individual will provides direct supervision and oversee branch operations including facilities management, customer focused reference services and assist with collection development.
We are searching for an experienced professional who views libraries as platforms for community innovation and learning and one who values responsive, personal service. This is an ideal position for an engaging professional who will welcome meeting customer needs and enjoy learning about the Carrboro/ Orange County community. This individual will be a liaison and work directly with the Friends of the Carrboro Libraries.
Additionally, the preferred candidate will be comfortable working in a shared workspace and learning in a fast-paced changing environment. The individual will possess strong interpersonal and communication skills and be eager to assist our customers.
Examples of Duties:
A position may not include all the work examples given, nor does the list include all that may be assigned.
Provides direct public service at the circulation/ reference desk. Manage the workflow for the Carrboro Branches to ensure the consistency and efficiency of library branch functions. Oversee the collection of fines and fees for the library. Supervise, including hiring, training, scheduling, and evaluating performance of permanent and temporary staff. Manage an annual temporary staff budget.
Process delinquent accounts for the Library in accordance with the County policy and coordination with the County Attorney’s Office.
Resolve customer concerns or problems. Interaction with customers regularly and communications frequently contain confidential / sensitive information necessitating discretion.
Assist in the development, implementation, and evaluation of Library policies and procedures, including designing new services or concepts.
Participates as a member of the Library management team.
Serve as library point person for public computer maintenance and trouble shooting.
Serve as the Library’s liaison to Main for planning and coordinating library events.
Serve as Facilities management liaison with Carrboro Parks and Recreation and Carrboro McDougle Middle School.
Knowledge of modern office practices and procedures, including modern office technology.
Knowledge of library policies and procedures.
Knowledge of reference resources, including computer-based and automated systems.
Knowledge of library collections and materials.
Knowledge of the geography of the county.
Skill in operating a personal computer and utilizing a variety of software..
Skill in dealing with the public with tact, courtesy and good judgment.
Skill at handling multi-assignments.
Skill in decision making and problem solving.
Skill in supervision.
Skill in interpersonal relations.
Skill in oral and written communication.
Assignments are provided by defining objectives, priorities, and deadlines. Additional assistance is provided for unusual situations that do not have clear precedents. Position supervises multiple positions.
This classification is distinguished from the Library Associate by the responsibility of supervision and facility management.
Ideal candidate will excel in the following five (5) Core Professional Attributes that contribute to the success of the Orange County Public Library.
Accountability – Making a commitment to the organization, meeting obligations, adhering to policy and accepting responsibility, demonstrating personal integrity, earning trust, modeling ethical behavior, and understanding perceptions of behavior.
Communication – Expressing ideas, listening for understanding, giving feedback, and facilitating open communication.
Customer Service – Meeting customer expectations, providing proactive service, resolving customer concerns, managing customer expectations, and following up to ensure satisfaction.
Initiative – Identifying what needs to be done, taking action, adding value and participating in change.
Teamwork – Contributing to the team, working cooperatively, resolving conflict, building team capability and celebrating success.
Requires any combination of education and experience equivalent to an Associates Degree in business and three years of related public library experience.
N = Never; R = Rarely (Less than 25%); O = Often (25% – 75%); A = Always (More than 75%)
Standing O Sitting O
Walking O Bending O
Stooping O Kneeling O
Crawling R Climbing R
Typing O Grasping O
Talking O Hearing A
Repetitive motions of hands/wrists O Handing O
Repetitive motions of feet O Reaching O
Average number of pounds through a normal day that are pushed, pulled, etc. and the distance over which the weight is moved:
Activity Average Number of Pounds Distance Weight is Moved
Pushing 150 200 ft
Pulling 150 200 ft
Lifting 100 200 ft
Carrying 100 200 ft
Examples of physical activities required in this position:
Typing on computer
Walking through library
Book drop pick up
Possible Hazards (chemicals, dangerous machinery, etc.)
Equal Opportunity/Affirmative Action Employer/Women/Minorities/Veterans/Disabilities
Must apply in neogov.