TITLE: Public Services Library Assistant, Senior – Music and Lilly Libraries
LIBRARY: Duke University Libraries
CITY: Durham, NC
ENVIRONMENT: Since its founding in 1924, Duke University has grown into one of the most prestigious private universities in the world and its medical center ranks annually among the top in the nation. The Duke University Libraries are the shared center of the university’s intellectual life, connecting people and ideas. The Libraries consist of the William R. Perkins Library and its branches: Rare Book, Manuscript and Special Collections, Lilly, and Music and the library at the Duke Marine Laboratory in Beaufort. Duke’s library holdings of 6.1 million volumes are among the largest of private universities in the United States.
Duke’s hometown is Durham, North Carolina, a city with vibrant research, medical and arts communities, and numerous shops, restaurants and theaters. Durham is located in the Research Triangle, a growing metropolitan area of more than one million people that provides a wide range of cultural, recreational and educational opportunities. The Triangle is conveniently located just a few hours from the mountains and the coast, offers a moderate climate, and has been ranked among the best places to live and to do business.
Duke offers a comprehensive benefit packages which includes both traditional benefits such as health insurance, leave time and retirement, as well as wide ranging work/life and cultural benefits. Details can be found at: http://www.hr.duke.edu/benefits/index.php.
SALARY AND BENEFITS: $15.60 per hour (minimum).
Comprehensive benefits package upon eligibility includes vacation, 13 holidays, sick leave, health, dental, disability, life insurance, educational assistance, and tuition grants.
Performs diverse tasks focusing on public service in the Music Library and Lilly Library, including supervising student assistant staff; maintaining a high level of service at the public services desks; providing support services in areas of collection (stacks) and equipment maintenance; processing recall, hold, and Interlibrary Loan requests and search requests for materials reported as missing. This position is divided between the Music Library (60%) and Lilly Library (40%). This position includes night, weekend, and holiday hours as needed.
Required: Two years post-secondary education, or equivalent combination of relevant education and experience.
Preferred: BA/BM in a music field
Required: One year of library experience or advanced subject expertise in music to obtain a specialized knowledge of library systems and procedures; excellent interpersonal, oral and written communication skills; analytical skills; able to work independently and as a member of a team; demonstrated proficiency using computer based technology and ability to adapt to new technologies; ability to effectively organize and prioritize daily work; demonstrated commitment to providing outstanding customer services. Ability to work well with a diverse clientele, to maintain open communication on matters relating to operations, to master and prioritize a diverse set of responsibilities, to organize and execute work with careful attention to detail, and to tolerate frequent interruptions attendant to public service responsibilities. Academic background in music and knowledge of music terminology; working knowledge of audio-visual equipment; ability to troubleshoot equipment issues, e.g. connect and reconfigure AV components.
Preferred: Prior experience working in an academic research library or a music library
• Must be able to lift 30 pounds and unpack, shelve and shift large quantities of library materials;
• Must be able to work in an environment in which exposure to materials containing dust and mold is possible
• Frequent bending, crouching, stooping
• Occasional night, weekend, and holiday hours
• Normal office environment
These statements are intended to describe the general nature and level of work being performed by the employee in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position.
1. Recruits, hires, trains, supervises, and evaluates 12-15 student assistants who staff the library (25%):
• Creates schedules and sets expectations for a high level of specialized and responsive service at the public services desk, recruiting students who can best meet these goals.
• Maintains and revises the student assistants’ policies and procedures manual.
• Prepares and submits timecards for student assistant staff.
• Maintains and provides systematic tracking of the student personnel budget to assist with student budget planning and ensure optimal utilization of the budget to meet student workforce needs in the Music Library. Communicates with the Head, Music Library concerning student budget issues.
2. Provides a high level of service at the Music Library public services desk, including directional/reference assistance to library users (15%):
• Assists library users with general library tools such as the online catalog, WorldCat, online request forms, the library websites, and print and online music reference tools, referring more complex questions to the Music Librarian.
• Assists users with computers, scanners, printers, audio-visual equipment, microform readers, and specialized software (e.g. Finale); coordinates maintenance of computer and A/V equipment.
• Processes recall and hold requests; notifies users of item availability, routes items to requesting locations, and follows up on unreturned recall items.
3. Oversees stacks maintenance for the print and multimedia collections (20%):
• Trains and supervises student assistants in shelving and shelf-reading to ensure proper access to all materials; shelves and shelf-reads when students are not available.
• Searches for missing items and communicates with relevant staff regarding necessary catalog alterations and/or replacement.
• Shifts stacks as necessary.
• Assists in identifying and troubleshooting technical services problems relating to collections and serves as the liaison to Technical Services staff in communicating and resolving problems.
• Manages Music Library material preservation efforts, including the identification of deteriorating materials and taking/recommending appropriate measures to ensure their preservation; liaison with Preservation Office.
• Provides support to the Head, Music Library for processing and tracking orders for new materials in all formats. Oversees the receipt, processing and shelving of new materials upon arrival.
• Responsible for check-in and maintenance of periodicals.
• Coordinates gifts processing in conjunction with the Head, Music Library.
• Coordinates and oversees projects relating to stacks maintenance as needed.
1. Access Services/Technical Support (25%)
• Processes recall, hold, and Interlibrary Loan requests. Notifies patrons of item availability, routes items to requesting locations, and follows up on unreturned recall items.
• Processes search requests for items not located in the stacks. Organizes subsequent searches for items and notifies patrons concerning the status of requested items.
• Edits online catalog records to adjust for location and status changes.
• Notifies subject librarians of missing items for replacement consideration.
• Manages the on hold Interlibrary Loan books and sends out second notices weekly.
• Processes incoming new books and maintains new book shelves.
• In the absence of the Access Services Manager, serves as the point person for circulation queries and activities.
2. Public Services (15%)
• Staffs Lilly’s Public Services Desk as assigned; some weekend and holiday hours required.
• Provides a high level of service to patrons seeking assistance with a variety of information resources in print and electronic formats, including computers, computer software, audio/visual playback equipment, and microform readers and printers.
3. Other duties as assigned.
• Recruits, hires, trains, supervises, and evaluates 12-15 student assistants
AVAILABLE: Review of applications will begin immediately and will continue until the position is filled.
APPLY BY: Review of applications will begin immediately and will continue until the position is filled.
TO APPLY: An electronic resume, cover letter, and list of references should be submitted at: https://hr.duke.edu/careers/apply. Refer to requisition # 401254818.
FOR ADDITIONAL INFORMATION: Visit our website at: http://library.duke.edu/about/jobs.
Questions: Please contact firstname.lastname@example.org.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s age, color, disability, genetic information, gender, gender identity, national origin, race, religion, sexual orientation, or veteran status. The Duke University Libraries have a strong commitment to Affirmative Action and is actively seeking to increase the racial and ethnic diversity of our staff.